Regarding protecting your vehicle, 4 wheeler insurance plays a crucial role. While purchasing insurance offers peace of mind, knowing how to make a claim when an accident occurs is equally essential.
A well-informed policyholder can navigate the claim process smoothly, ensuring timely repairs and reimbursement. This guide provides an easy-to-follow, step-by-step breakdown of the process for claiming your 4-wheeler insurance policy.
Claim Process for 4 Wheeler Insurance
Step 1: Register Your Claim
The first step in the claim process is to notify your 4 wheeler insurance provider about the incident. Most insurance companies offer multiple ways to register a claim, including online submission or a toll-free number.
For example, Bajaj Allianz General Insurance Company allows customers to call their 24×7 support team to report accidents or vehicle damages.
When registering your claim, you will need to provide basic details such as:
- Your contact number
- Vehicle engine and chassis number
- Date and time of the accident
- A description and location of the incident
- The current kilometre reading of the vehicle
- Address for vehicle inspection
Once the claim is registered, the insurance company will provide you with a Claim Reference Number, which you can use to track the claim status.
Step 2: Move the Vehicle to a Safe Location
After reporting the claim, moving the damaged vehicle from the accident spot is essential to avoid further harm. If the car is not drivable, towing may be required. For minor accidents, move the vehicle to a nearby garage.
In case of severe damage or theft, ensure you notify the police and file a written complaint. If the vehicle is stolen and not recovered within 90 days, the police will issue a Non-Traceable Report, which should be shared with the insurance company for further claim processing.
Step 3: Vehicle Inspection and Document Submission
Once the vehicle is moved to a repair garage, the next step is inspection. While a surveyor typically conducts inspections, Bajaj Allianz also offers Motor On-the-Spot (OTS) service for minor damages, allowing for quicker claim settlement through their mobile app.
Ensure you have all the necessary documents, such as the insurance policy, driving license, vehicle registration, and police reports (if applicable), ready for submission.
Some insurance companies, like Bajaj Allianz General Insurance Company, offer Motor On-The-Spot (OTS) services for minor damages, allowing for quicker claim processing, such as in cases of cracked windshields or minor bumper damage.
Step 4: Repair and Claim Settlement
Based on the surveyor’s report, your insurance company will approve the claim and provide a settlement for the repairs. If you choose a network garage associated with your insurer, the 4 wheeler insurance claim will typically be cashless.
This means the insurance provider will pay the repair costs directly to the garage. You will only be responsible for paying any voluntary excess and depreciation value as outlined in your policy.
For non-network garages, you may need to pay for the repairs upfront and get reimbursed after submitting the bills to your insurer.
Step 5: Finalising and Receiving Your Vehicle
Once the repair work is complete, the garage will return your vehicle. For cashless claims, you may be required to sign the repair acknowledgement and settle any unpaid amount related to voluntary excess or depreciation. Ensure that the repair work is done satisfactorily before leaving the garage.
In addition to repairs, timely car insurance renewal price adjustments should be considered. A claim-free year can lower renewal premiums, while a claim may affect your No-Claim Bonus and slightly increase your next car insurance renewal price. However, if you have opted for an NCB protector add-on, your No-Claim Bonus will remain unaffected even after making a claim.
Conclusion
Understanding the claim process for 4 wheeler insurance ensures a smoother experience during times of stress. Start by promptly registering your claim, moving the vehicle to a safe location, and providing a comprehensive inspection and repair process.
Choosing a network garage simplifies the claim settlement, making it cashless and hassle-free. Finally, maintaining your insurance policy, renewing on time, and managing claims responsibly will help you continue receiving excellent coverage for your vehicle. Staying informed and following these steps will make the process less overwhelming, ensuring your car is back on the road in no time.
